Hospice of Davidson County (HODC), a premier hospice service provider in North Carolina, partnered with ArcHouse to streamline operations and improve key performance indicators such as conversion rate and time spent by staff on referrals. During the first four full months of ArcHouse adoption, HODC achieved an impressive 5% increase in conversion rate and realized a time savings of 75 minutes per referral across intake and clinical staff.
There were several benefits HODC experienced on ArcHouse:
The ArcHouse platform enhanced access to and analysis of patient medical records, enabling Hospice of Davidson County (HODC) to serve more patients more swiftly than ever before. The platform also minimized friction in daily routines through its user-friendly design, increasing HODC staff satisfaction and productivity. This case study underscores how ArcHouse has not only streamlined operations, but also increased staff satisfaction and significantly improved patient care.